Refund /Return Policy

To ensure transaction transparency, please read this policy carefully before purchasing.

1. Scope of policy application

All kitchenware sold (including but not limited to kitchenware, tableware, small household appliances, etc.) are final sales, except in the following exceptions:

The goods were damaged during transportation (a video of inspection and packaging photos taken within 48 hours must be provided).

Received goods that are seriously inconsistent with the order description (such as incorrect color or model).

2. Situations where returns and refunds are not supported

Requests for returns or exchanges due to the customer’s subjective reasons (such as dislike, inappropriate size, or non-quality issues).

Goods that have been opened for use or that affect secondary sales (such as labels removed or packaging damaged).

Orders that have not received feedback on issues within 48 hours.

3. Problem product handling process

If the above exceptional conditions are met, please follow the steps below:

Contact customer service: Send an email to psammics@kitchenwarecsa.com within 48 hours with the subject line “after-sales application + order number”.

Provide evidence: Attach clear photos/videos of the product issue, the order number and the purchase voucher.

Solution: We will review it within 5 working days. If we confirm that the responsible party is us, we will provide an exchange of goods or partial compensation (the specific plan will be determined through negotiation).

4. Disclaimer

Damage to the goods caused by improper use by the customer is not within the scope of liability.

Promotional items and clearance items (such as those marked “Special Offer” or “Flash Sale”) are not eligible for after-sales applications.

5. Contact Information

If you have any questions, please contact us through the following methods

Email: psammics@kitchenwarecsa.com (priority response)

Working hours: 9:00-18:00 from Monday to Friday (except public holidays)